We're here to help! Whether you have questions about how our platform works, need assistance with your account, want to report a safety concern, or have feedback to share, our team is ready to assist.
Get in Touch
Email Support
support@sugarmommy.co.nz
Our support team typically responds within 24 hours during business days. For urgent safety concerns, please include "URGENT" in your subject line.
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM NZST Saturday: 10:00 AM – 4:00 PM NZST Sunday: Closed (email support only)
Response Times
- General enquiries: Within 24 hours
- Account issues: Within 12 hours
- Safety reports: Within 2 hours
- Billing questions: Within 24 hours
What We Can Help With
Account Support
- Password resets and login issues
- Profile setup and optimisation
- Photo upload problems
- Membership and billing questions
- Account deletion requests
Safety & Security
- Reporting suspicious profiles or behaviour
- Privacy concerns
- Harassment reports
- Scam attempts
- Verification assistance
General Enquiries
- How the platform works
- Membership features and pricing
- Profile guidelines and best practices
- Dating tips and advice
- Community guidelines questions
Feedback & Suggestions
We love hearing from our members! If you have ideas for improving SugarMommy.co.nz, feature requests, or general feedback, please share them with us. Our platform is constantly evolving based on member input.
Partnership & Media Enquiries
For business partnerships, affiliate opportunities, or media requests: partnerships@sugarmommy.co.nz
Before You Contact Us
Check Our Resources First
Many common questions are already answered in our help resources:
- FAQ — Answers to the most common questions
- How It Works — Step-by-step guide to using our platform
- Safety & Privacy — Safety tips and privacy information
- Profile Optimization — Tips for creating a great profile
- Sugar Baby Guide — Comprehensive guide for new members
Report a Profile
If you need to report a specific member:
- Visit their profile page
- Click the "Report" button
- Select the reason for your report
- Provide any additional details
- Our moderation team will investigate promptly
You can also email us at support@sugarmommy.co.nz with the member's username and details of your concern.
Emergency & Safety Resources
If you're in immediate danger or need urgent assistance:
Emergency Services
NZ Police: 111 For immediate threats to your safety, call 111.
Support Organisations
- Netsafe — www.netsafe.org.nz | Online safety and digital support
- Women's Refuge — www.womensrefuge.org.nz | 0800 733 843
- Shine — www.2shine.org.nz | Domestic abuse support
- Victim Support — www.victimsupport.org.nz | 0800 842 846
- Lifeline — www.lifeline.org.nz | 0800 543 354 | Crisis support
Reporting Online Issues
- NZ Police Online Reporting: www.police.govt.nz
- Netsafe Report: www.netsafe.org.nz/report
Connect With Us
Stay updated with SugarMommy.co.nz news, tips, and community updates:
- Blog: Read our latest articles
- Success Stories: Member experiences
- Safety Tips: Stay safe while dating
We're Here for You
At SugarMommy.co.nz, we're committed to providing the best possible experience for our members. Your feedback, questions, and concerns help us improve and grow.
Whether you're a new member getting started or a long-time user with suggestions, we want to hear from you.
Email us today: support@sugarmommy.co.nz